Frequently Asked Questions

Elevate your jewelry business with Keyideas' Shopify RingBuilder, a fully customizable experience designed to help customers build their own rings. The app supports multiple languages, international ring sizes, and custom or synced diamond feeds from Nivoda, VDB, API, or CSV.

BYOR, or “Build Your Own Ring,” lets customers create their perfect ring by choosing a diamond or gemstone, selecting a setting or band design, choosing the metal type and finish, and previewing the final ring before adding it to cart. RingBuilder combines real-time visualization, dynamic pricing updates, seamless Shopify integration, mobile-optimized responsive design, and support for multiple languages, currencies, and global ring sizes.

The free trial includes:

• Access to 500,000+ diamonds & gemstones (lab-grown, natural, and colored)
• Advanced diamond search and filtering
• Complete Ring Builder functionality
• Mobile-optimized experience
• Multilingual and international ring size support
• Customizable design to match your brand
• Seamless Shopify integration

Note: Feed Center access is only available in the paid plans. During the trial, our support team may handle a few Feed Center tasks for you.

You can cancel your free trial at any time directly through the Shopify platform. To ensure fairness, we allow one free trial per user or website. This means you can try the service risk-free once and cancel anytime during the trial, but a second free trial will not be available for the same site.

The paid plans include everything in the trial, plus:

• Email notification on order placement
• Full Feed Center access
• Sales performance dashboard
• Custom margin control, including tiered margins based on carat weight or price
• Filters and promotions management
• Ability to upload your own inventory
• Robust inventory management tools
• Supplier-specific shipping day management

During the trial, you can choose between monthly and annual billing options, with the annual plan offering two months free (approximately 17% savings). Integration of the Diamond Ring Builder with your Shopify store is included at no additional cost with the Grow, Advanced, and Plus plans.

No, we do not provide refunds after payment or subscription activation. This is because the process involves server setup, account configuration, diamond feed integration, and licensing. Please thoroughly test the trial version before upgrading to ensure it meets your requirements.

We review pricing annually to reflect new features and improvements. Any pricing changes are communicated in advance, and existing subscribers are notified before adjustments take effect.

You can access your billing and subscription details through your Shopify account settings. From there, you can view invoices, update payment methods, and manage your subscription preferences.

Install the Ring Builder app from the Shopify App Store, then activate it in your store. The app will integrate automatically with your Shopify theme. Our support team is available during the trial to assist with setup and configuration.

The app requires Read/Write Products (to create diamond products when added to cart), Read Orders (to access order details and mark diamonds as sold), Create Pages (to automatically generate diamond listings and detail pages), Read/Write Themes (to add the app extension within your theme), Write Inventory (to manage diamond inventory), Read Locations (to identify store sales channel locations), Write Publications (to publish products), and Write Translations (to manage app content).

The app comes with access to an extensive inventory of diamonds and gemstones from Nivoda, including natural diamonds, lab-grown diamonds, colored diamonds, and gemstones. We can also integrate with any international supplier that provides data in CSV format (one-time integration fee applies). In addition, you can upload and manage your own diamond and gemstone inventory through the Feed Center, available on paid plans only.

Yes, with paid plans you can upload your own stock diamonds and gemstones through the Feed Center. We provide CSV templates — natural.csv, lab.csv, colored.csv, and gemstones.csv — to make the import process simple and convenient. CSV import guides are also available to help you get started.

During evaluation with the trial, margins are set at 0% on all diamonds and gemstones, and shipping is set to 10 days (default). Once you upgrade to a paid plan, you can customize margins and shipping times through the Feed Center.

Once you activate a paid plan, our support team updates the diamonds in different categories through the Feed Center. This gives you access to inventory management, margin control, and performance tracking features.

You'll need a Nivoda account to order diamonds. In paid plans, you will receive email notifications when customers place orders with the SKU/stock number. Contact Nivoda by phone or email to place your order. This notification system allows you to respond quickly and fulfill orders efficiently.

Yes, custom supplier integrations are available. While Nivoda comes pre-integrated (account required, no subscription to their app necessary), we can connect your store with RapNet, VDB, Unbridled, or any other supplier. Contact our sales team to discuss specific needs.

Yes, we provide sample engagement rings to demonstrate how the Ring Builder works. These samples also serve as a guide for categorizing and tagging your own rings for compatibility. You can replace them with your own designs at any time; your products remain completely yours.

We offer a library of 100+ (and growing) engagement and wedding ring designs in various metal types, complete with product and lifestyle videos. You can license these designs for your website for a small fee. Contact our sales team for details.

Important: We provide only digital assets. Design defects, manufacturing, and order fulfillment are your responsibility.

Online retailers offering customization options like ring builders have seen conversion rates increase by 2–3x compared to stores without customization, and Average Order Value (AOV) boost of up to 30%. Customers are willing to pay more for personalized products and appreciate the ability to design their perfect ring.

You can add navigation menu links like “Start with a Setting” or “Start with a Natural Diamond,” select ring sizes for your region under Language & Region settings, show or hide the “Add to Cart” button on the Engagement Ring page, and customers can preview the diamond and engagement ring setting before making a purchase.

The app is fully compatible with Shopify 2.0 themes and Shopify Plus. You can customize colors, fonts, and design elements through Theme Settings → Customize → App Embeds, and hide specific elements on ring detail or review pages by adding custom CSS classes.

To change the color of filters and buttons, go to Theme Settings → Customize → App Embeds, locate the primary and secondary color options, and adjust them to match your brand. For advanced customization of specific buttons, such as the pop-up button and “Choose The Diamond” button, you can add custom CSS code to your theme.

Example selector: #choose-diamond modal-content .diamond__content--price button, product-view--detailsbutton {
background:#183e41 !important;
}

Replace #183e41 with your desired color code. Contact our support team if you need assistance with custom styling.

If the app filters are not loading on the website and the App dashboard shows “Page container not found,” add the main-content class to your page container:

1. Go to Sales channels → Online Store.
2. On your current theme, click on the three dots (...) → Edit Code.
3. In the theme editor, click on Layout → theme.liquid.
4. Add the main-content class to the page container just above {{ content_for_layout }}.

This will fix the filter loading issue. If the BYOR tabs appear below instead of on top, ensure the main-content class is properly positioned above {{ content_for_layout }}. Our support team is available to ensure seamless integration with your Shopify theme if you need additional assistance.

The app supports multiple languages, including English (UK/US), French, Italian, German, Spanish, Arabic, Hebrew, and more. It supports both LTR (left-to-right) and RTL (right-to-left) languages.

Navigate to the Language & Region tab in the app settings. Select your language, and the ring size system will be automatically selected for that language (e.g. RI for US/Mexico/Canada, R2/R3 for other countries). You can also hide the ring size feature on the review page if needed.

Yes. Text and terminology can be customized across all app pages. Go to Language & Region → Translations, select the page you want to update, and enter your custom text in the desired language. You can modify terms such as cut, color, clarity, carat, and other labels to align with your brand.

The Advanced Ring Filter and Search app helps customers find engagement rings and wedding bands quickly using advanced filters including metal type, collections, diamond shapes, bridal sets, and price, with home preview functionality, advanced sorting options optimized for conversions, and seamless Shopify integration with no coding required.

Filter & Search App

Our 3D Virtual Try-On technology allows customers to try on jewelry rings from home using augmented reality. This app integrates seamlessly with Shopify to provide an immersive shopping experience, helping customers visualize how rings look on their hand before purchasing.

Vizora Try-On

Easily integrate luxury timepieces into your jewelry store with our powerful Watch Filter App. Filter by Brand, Model, Dial, Bracelet, Bezel, Size, Condition, Paper, and Year. Import your own inventory or browse curated collections. The app seamlessly adapts to your store's theme with mobile-optimized design, advanced search filters, and effortless inventory management, helping you showcase and sell luxury watches.

Timenox

Design custom jewelry with real-time 3D previews (rotate, zoom & view details). Customers can customize metals, stones, engraving and sizes, with options for guided concierge service or self-serve configuration. Features include product uploads, shareable design links, seamless cart integration, and mobile-ready Shopify compatibility for an interactive shopping experience.

Jewelith

Video tutorials are available covering topics like adding filters, editing details, the BYOR process, and uploading diamonds.

YouTube Playlist

For support, custom features, or add-on inquiries, you can:

• Use the contact form within the app interface (Help and Support → Contact Us).
• Email our team at sales@keyideasinfotech.com for assistance.
• Edit your contact info within the app by clicking “Edit contact info.”

Our support team is available to help with technical issues and troubleshooting, theme compatibility adjustments, custom feature development, supplier integration setup, and general app questions.

Trusted by 75+ jewelers worldwide
Proven to boost engagement and conversions